, are now available.
Here is how the event was described ..
User studies have become a critical component in developing and improving services in our institutions. However, investigations into the needs of users and potential users are expensive and time consuming. This event oriented attendees to the importance of user studies, highlighted findings from recent projects of interest and utility to the RLG Partnership, and laid the groundwork for future collaboration. [2009 Symposium agenda]
I was interested to read Arnold Arcolio’s account of user selection on several Worldcat Local implementations. Arnold works for the User Experience Group at OCLC.
See the notes about usability and the symposium from me and from Jim at HangingTogether.
The library does not have a singular network presence. There may be a main website, but the library also syndicates its presence to other venues (e.g. RSS), has unbundled to social sites (e.g. Facebook), and sources activity in the cloud (e.g. LibGuides).
The collection remains central to the library experience. However, as library services evolve beyond the collection so it makes sense for discovery services to represent more of what the library does and can provide - to move from 'full collection discovery' to 'full library discovery.'