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# Reference bookmarks
- URL: https://www.lorcandempsey.net/reference-bookmarks/
- Published: 2008-02-11T00:06:13.000Z
- Updated: 2020-10-28T09:27:27.000Z
- Author: Lorcan Dempsey
- Tags: Institutions

When to use general network level services to get library work done, and when to develop library-specific approaches?: this is a question that now comes up in several places.  
Here is an interesting intiative from the National Library of Australia, using del.ico.us to support collaborative virtual reference.

> AskNow librarians need to balance the time necessary to search for reliable and freely accessible web-based resources, with user expectations that they will receive relevant information instantaneously. The challenge lies not only in searching for, but also evaluating websites, in a short space of time. Librarians involved with the AskNow service ([www.asknow.gov.au](https://www.questionpoint.org/crs/servlet/org.oclc.home.TFSRedirect?virtcategory=10014&ref=lorcandempsey.net)) recently started using the social bookmarking tool, del.icio.us ([https://del.icio.us](https://del.icio.us/?ref=lorcandempsey.net)), to help them meet that challenge. \[[AskNow’s del.icio.us Useful Resources – GATEWAYS – National Library of Australia](https://www.nla.gov.au/pub/gateways/issues/91/story01.html?ref=lorcandempsey.net)\]

> AskNow’s del.icio.us webpage, at [https://del.icio.us/usefulresources](https://del.icio.us/usefulresources?settagview=cloud&ref=lorcandempsey.net), assists librarians in finding relevant websites and online resources quickly, whilst also satisfying user expectations and matching their information needs. When a question is received the librarian can search within del.icio.us/usefulresources for an appropriate website and share it with the patron. \[[AskNow’s del.icio.us Useful Resources – GATEWAYS – National Library of Australia](https://www.nla.gov.au/pub/gateways/issues/91/story01.html?ref=lorcandempsey.net)\]